Frequently Asked Questions

Get answers to common questions about cybersecurity, threat protection, compliance, and AthenaGuard services. Our expert team is here to help you understand how we protect your business.

General Cybersecurity & Compliance

Threat Protection & Prevention

Email, SMS, and Social Media Security

Working With AthenaGuard

Compliance & Regulatory Support

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Frequently Asked Questions

General Cybersecurity & Compliance

What is AthenaGuard and what services do you provide?

How is AthenaGuard different from other cybersecurity providers?

What industries do you specialize in protecting?

How do you ensure compliance with standards like SOC 2, ISO 27001, HIPAA, and PCI DSS?

Do you offer services for small businesses and startups?

How does AthenaGuard stay up-to-date with the latest threats?

What is the process for getting started with AthenaGuard?

Do you offer ongoing monitoring or just one-time audits?

How quickly can you start protecting my business after signup?

What's the average cost of your cybersecurity services?

Threat Protection & Prevention

How does AthenaGuard detect and block cyber threats?

What is the difference between proactive and reactive cybersecurity?

Do you offer 24/7 threat monitoring?

How do you protect against phishing attacks?

Can you secure both on-premise and cloud systems?

Do you offer ransomware prevention and recovery services?

What kind of threats does your AI technology detect?

How do you respond if a cyberattack is detected?

What is your incident response time?

How does your threat hunting service work?

Email, SMS, and Social Media Security

How does AthenaGuard's email protection work?

Can you block malicious attachments and phishing links?

Do you provide SMS and voice call fraud detection?

How do you secure social media accounts against hacking?

Can you integrate your tools with platforms like Microsoft 365 or Google Workspace?

What happens if a malicious email slips through?

How do you handle false positives in email filtering?

Does your protection work in multiple languages?

Can you monitor brand mentions and impersonation attempts on social media?

How do you protect against business email compromise (BEC) scams?

Working With AthenaGuard

What's included in the onboarding process?

How long does onboarding take?

Can you integrate with our existing IT systems?

Do you work with our internal IT team or replace them?

How often will we receive security reports?

Will we have a dedicated account manager?

Do you offer customizable service plans?

How do you handle sensitive customer data?

What is your cancellation policy?

Do you offer a free trial or demo?

Compliance & Regulatory Support

How do you help businesses achieve SOC 2 compliance?

What's the difference between SOC 2 Type I and Type II?

Can you help us prepare for a compliance audit?

How do you handle GDPR and CCPA requirements?

What cybersecurity policies do you recommend for compliance?

How do you document compliance efforts for regulators?

Can you integrate compliance into our existing workflows?

Do you provide staff training for compliance?

What happens if we fail a compliance audit?

How often should we review our compliance posture?

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